United Kingdom Gambling Commission

Any gambling operator that wants to serve UK players must hold a gambling license by the United Kingdom Gambling Commission. This reputable gambling authority oversees the operations of UK online casinos and protects UK consumers ever since September 2007.

Before the UKGC was created, offshore operators could target UK players without guaranteeing them neither safety nor fairness. Trying to improve the iGaming market, the Government took things into their hands and introduced regulatory changes back in 2005.

Consequently, the UK gambling market is now one of the safest in the world. Moreover, players have great tools and services regarding guaranteed safety, fairness and self-exclusion. So, let’s learn more about the UK Gambling Commission and its undeniable importance.

Short History of the UKGC

The Great Britain Gaming Board was the predecessor of the UKGC. However, with the Gambling Act of 2005 coming into force, the UKGC took over its role. Several years later, even the National Lottery Commission merged with the UKGC. Thus, the authority becomes the sole regulator of remote casino, bingo, betting and lottery operations.

Ever since the UKGC started operating, gambling operators interested in serving UK customers must apply for the authority’s approval first. This rule applies to both domestic as well as offshore companies. To get this license, operators must meet a long list of operating standards.

Currently, the UKGC is considered the industry’s strictest and most reputable remote gambling authority. In the past few years, the body has introduced regulations that aim to provide a safer environment to UK consumers. Moreover, two additional issues they are focused on tackling are underage gambling alongside false advertising.

UK Gambling Commission Approved Operators

UK Gambling Commission licensed operators must have the authority’s logo featured on their homepage. You should know, however, that obtaining this logo, i.e. license is a severe task and huge success. Namely, the UKGC license comes with a long list of operating standards that operators must meet. Some of the casino sites that operate under UKGC are: BGO, Guts, Casumo, Novibet, Sportingbet, Bwin, & William Hill.

UKGC-2-300x200Safety and Fairness

First, let’s focus on safety. All UKGC approved operators must provide a safe and fair gambling environment to their users. Moreover, they must keep player funds separated from the company’s operating funds. Thus, they ensure that all player funds are always protected.

Secondly, at UKGC licensed sites fairness is a top priority. Therefore, operators must use software and games powered by trustworthy companies only. Moreover, their RNG is tested to guarantee random outcomes each and every gaming session.

Honest Marketing and Cash Handling

Another proof UKGC gambling operators are honest marketing. Namely, in the past, there have been numerous issues with operators changing promo rules or falsely advertising bonus offers. The UK Gambling Commission has zero tolerance for such practices. So, operators that hold this license must provide clear terms and conditions as well as stand by their word.

Finally, we would like to mention withdrawals and cash handling in general. Every player wants to be able to cash out their funds quickly. This, unfortunately, often can take weeks or even months at unregulated operators. Sometimes, they may also refuse to pay out anything. UKGC approved operators, on the other hand, must respect the processing times set out by the authority. So, at such sites, you can expect to have your cash processed within 48 hours.

Filing Complaints with the United Kingdom GC

Possibly the most critical aspect of playing at UK Gambling Commission approved sites is the authority’s role in complaint/disputes. Anyone can find themselves in a problematic situation with a remote gambling operator. However, not everyone can expect assistance from independent bodies such as the UKGC.

Namely, if an issue arises between you and a gambling company, the first step is to contact their support. Players can always submit complaints in a written form and they should keep logs of each step of the procedure.

How to File a Complaint

In case the operator gives a negative response, you can escalate the complaint/dispute to an Alternative Dispute Resolution (ADR) body. The UKGC offers a list of approved ADRs you can contact for assistance. Once reached, the ADR of your choice will process your request using all the available information and make a decision.

In most cases, the ADRs make objective and fair rulings as they are independent bodies that protect consumers. If by any chance you are still unhappy with the verdict, the next step is a civil court procedure.

Nonetheless, this is much more you can expect than playing at unregulated sites. Namely, they can make decisions that suit them as the player doesn’t have the option to complain to other authorities.


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